Dental Team Archives

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17 Sep 2025 • Blog, Communication

Reasons to Follow Up with Patients

Dental Business Coach, Ashley Latter, explains why it’s always a good idea to follow up with patients, whether they’re ready to say ‘yes’ now or not. Attending an appointment with a dentist need not mean…

9 Jun 2025 • Blog, Communication

Mastering Difficult Conversations – develop your team’s superpowers

Highly experienced practice manager and dental practice management consultant, Lisa Bainham, explores how to help team members cope with the inevitable challenging conversations team members will face. In every dental practice, being called on to…

4 Apr 2025 • Blog, Communication

The Importance of Developing Your Team

The success of a dental practice hinges not only on the expertise of its dentists but also on the collective strength and development of the entire team. In private practice, where patient expectations and regulatory…

21 Nov 2024 • Blog, Mental Health

Wellbeing in dentistry – a benefit to the business as well as the team

Dentist and CEO of Psynergy Mental Health, Ritesh Aggarwal, explains the importance of mental wellbeing in dentistry and offers some suggestions as to how to support this in practice. Team wellbeing is the cornerstone of…

13 Aug 2024 • Communication, Mental Health, Podcasts, Practice Management

Top tips for keeping a happy and motivated team

Hazel Dockery is joined by Emilia Forrester, Multi-Award winning dental nurse, who shares her top tips for creating and maintaining a happy and motivated team. What you’ll hear: How Emilia got into dental nursing and…

26 Jun 2024 • Blog, Customer Service

Making patient finance easy

Why use patient finance? If you ask Gill Cramb, Practice Manager at Portlethen Dental Care then she’ll tell you it’s because it makes life easier for everyone. Long-time Medenta customer, Gill, has seen the popularity…

15 Dec 2023 • Blog, Marketing

Why use social media in a dental practice?

Social media management consultant, Gemma Starkey, also known as Miss Social, shares some suggestions as to how to improve your social media game. When I first started out in dentistry, I remember dentists discussing whether…

13 Oct 2023 • Blog, Marketing

You’re not selling, you’re solving problems

Dental Business Coach, Ashley Latter, explains how selling, if done ethically, need not be a dirty word. Nobody likes to be on the other end of a hard sell. A salesperson who uses hard selling…

22 Sep 2023 • Blog, Finance

Consumer duty – is it any of your business?

Think the new Consumer Duty is none of your concern? If you offer patient finance in your practice then Head of Medenta, Richard Scarborough, encourages you to think again. You may have heard about the…

18 Aug 2023 • Blog, Marketing

How to sell the benefits of treatment in the UK rather than Turkey

As the phenomenon of ‘Turkey teeth’ shows no sign of losing its popularity, Dental Business Coach, Ashley Latter, offers some advice on how to share the benefits with patients of staying local for their treatment.…

28 Jul 2023 • Blog, Mental Health

Career breaks as a benefit to employees and the practice

Specialist HR and Employment Solicitor, Sarah Buxton discusses the best way to structure career breaks for employees. As practices continue to experience difficulties recruiting and retaining good staff, it’s important to consider what benefits you…

17 Jul 2023 • Blog, Customer Service

Five compelling reasons to join the dental industry

How dental practices can attract non-clinical team members from outside dentistry by highlighting these five compelling reasons to join the dental industry. Lucie Simic joined the dental industry more than a decade ago, taking the…