27 Jan 2025 • Blog, Customer Service
The saying ‘you can please some of the people, all of the time, all of the people some of the time but you can’t please all of the people all of the time’ is as…
21 Nov 2024 • Blog, Mental Health
Dentist and CEO of Psynergy Mental Health, Ritesh Aggarwal, explains the importance of mental wellbeing in dentistry and offers some suggestions as to how to support this in practice. Team wellbeing is the cornerstone of…
19 Feb 2024 • Blog, Customer Service
In this guest blog, Dental Business Consultant, Lucie Simic, stresses the importance of keeping in touch with patients while they consider whether to take up treatment plans. In the fast-paced world of dental practices, the…
15 Dec 2023 • Blog, Marketing
Social media management consultant, Gemma Starkey, also known as Miss Social, shares some suggestions as to how to improve your social media game. When I first started out in dentistry, I remember dentists discussing whether…
27 Oct 2023 • Blog, Mental Health
Professor Jo Clarke, Founder and Managing Director at Petros – Resilience for life, shares advice for dentists and their teams on how to improve their mind health, resilience and wellbeing. Dentistry is a particularly challenging…
13 Oct 2023 • Blog, Marketing
Dental Business Coach, Ashley Latter, explains how selling, if done ethically, need not be a dirty word. Nobody likes to be on the other end of a hard sell. A salesperson who uses hard selling…
27 Sep 2023 • Blog, Mental Health
To mark World Suicide Prevention Month, Mental Health First Aid tutor, Andy Elwood shares some ways to help people contemplating suicide. It’s not uncommon for people to think about suicide. In the UK, 20% of…
22 Sep 2023 • Blog, Finance
Think the new Consumer Duty is none of your concern? If you offer patient finance in your practice then Head of Medenta, Richard Scarborough, encourages you to think again. You may have heard about the…
18 Aug 2023 • Blog, Marketing
As the phenomenon of ‘Turkey teeth’ shows no sign of losing its popularity, Dental Business Coach, Ashley Latter, offers some advice on how to share the benefits with patients of staying local for their treatment.…
28 Jul 2023 • Blog, Mental Health
Specialist HR and Employment Solicitor, Sarah Buxton discusses the best way to structure career breaks for employees. As practices continue to experience difficulties recruiting and retaining good staff, it’s important to consider what benefits you…
17 Jul 2023 • Blog, Customer Service
How dental practices can attract non-clinical team members from outside dentistry by highlighting these five compelling reasons to join the dental industry. Lucie Simic joined the dental industry more than a decade ago, taking the…
10 May 2023 • Blog, Customer Service
As more practices introduce Treatment Coordinators (TCOs), Business Development Manager, Shelley Clegg, spoke to Rebecca Copeland, who was one of the first people in the country to gain the Level 3 BTEC Advanced Diploma in…
