27 Jan 2025 • Blog, Customer Service
The saying ‘you can please some of the people, all of the time, all of the people some of the time but you can’t please all of the people all of the time’ is as…
26 Jun 2024 • Blog, Customer Service
Why use patient finance? If you ask Gill Cramb, Practice Manager at Portlethen Dental Care then she’ll tell you it’s because it makes life easier for everyone. Long-time Medenta customer, Gill, has seen the popularity…
19 Feb 2024 • Blog, Customer Service
In this guest blog, Dental Business Consultant, Lucie Simic, stresses the importance of keeping in touch with patients while they consider whether to take up treatment plans. In the fast-paced world of dental practices, the…
17 Jul 2023 • Blog, Customer Service
How dental practices can attract non-clinical team members from outside dentistry by highlighting these five compelling reasons to join the dental industry. Lucie Simic joined the dental industry more than a decade ago, taking the…
10 May 2023 • Blog, Customer Service
As more practices introduce Treatment Coordinators (TCOs), Business Development Manager, Shelley Clegg, spoke to Rebecca Copeland, who was one of the first people in the country to gain the Level 3 BTEC Advanced Diploma in…
10 Feb 2023 • Blog, Customer Service
Practice Plan’s Creative Director, Les Jones, talks about the importance of nailing your fundamental purpose in business. Over the new year, I went away with my wife and a group of friends to the Welsh…
6 Jan 2021 • Blog, Customer Service
Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…
